Privacy Policy

The data controller responsible for your personal data is:

This policy applies to the following domains (each a "Site"): fragnet.net, clients.fragnet.net, gamepanel.fragnet.net, and panel.fragnet.net.

When You Visit Our Site

We use cookies and similar technologies to enhance your experience, for statistics and marketing purposes. Only strictly necessary cookies will be set until we get your explicit permission to use other cookies. You can manage your cookie preferences at any time through the cookie settings available at the bottom of every page.

We collect anonymized visitor statistics using analytics tools to understand how visitors interact with our web pages. This data does not identify you personally.

When You Sign Up for an Account

We collect the following personal data to create your account and provide our services:

• Name, email address, and contact details
• Billing address and company details (if applicable)
• IP address at the time of registration
• Account credentials (passwords are stored in hashed form only)

We will use your email address to send information about our services which we deem important, urgent, critical or in any other way of interest related to service operation, billing, security, privacy or similar matters. These operational emails are sent from within the management systems and cannot be opted out from, as they are necessary for service provision.

When You Use Our Services

We automatically collect certain technical data necessary for service operation and security, including:

• IP addresses and connection logs
• Server access and activity logs
• Support ticket content and communication history

When You Make a Purchase

We collect payment information necessary to process your transactions. Payment card details are handled directly by our payment processor (Stripe) and are not stored on our servers.

Under the GDPR, we rely on the following legal bases for processing your personal data:

Where we rely on legitimate interest, we have carried out a balancing test to ensure our interests do not override your fundamental rights and freedoms. You may request details of this assessment by contacting our DPO.

Fragnet Networks International AB collects and uses personal data for the following purposes:

To Provide Our Services

We need your personal data to verify your identity, supply your credentials to our services and collect payment for the provided services.

To Respond to Your Requests and Improve Customer Service

If you contact us, request a call-back, quote, or submit a support request, the information you provide helps us respond to your needs more efficiently.

To Send Marketing Emails

To send Users information they agreed to receive about topics we think will be of interest to them. You can opt out of marketing emails at any time by using the unsubscribe link in any marketing email or by contacting us.

For Advertising Purposes

With your consent, third parties may place cookies on your browser for targeted advertising purposes. You can manage these preferences through our cookie settings.

We use cookies to enhance User experience on our Sites, for statistics and marketing purposes. Only strictly necessary cookies will be set until we get your explicit permission to use other cookies.

You can view our full cookie declaration and manage your cookie preferences at any time using the "Cookie Settings" link available in the footer of every page on our Site.

We do not sell, trade, or rent Users' personal data.

We share personal data with the following third-party processor, solely for the purposes described in this policy:

• Stripe, Inc. — Our payment processor. Payment card details are handled directly by Stripe and are not stored on our servers. Stripe's privacy policy is available at stripe.com/privacy.

Your personal data (account information, billing details, support communications) is stored and processed exclusively within the EU/EEA.

Game server files (such as server configurations, game saves, and plugin data uploaded by you) may be hosted on infrastructure located outside the EU/EEA, depending on the server location you select. These files are not considered personal data under normal circumstances, but may contain personal data if you or your users choose to store it there.

Our payment processor, Stripe, may process payment data in the United States. Stripe participates in the EU-U.S. Data Privacy Framework and applies EU Standard Contractual Clauses (SCCs) as appropriate. For details, see Stripe's privacy policy.

For questions about where your data is stored, please contact our DPO at dpo@fragnet.net.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

• Account data: For the duration of your account plus 3 years after account closure, unless longer retention is required by law.
• Billing and transaction data: 7 years in accordance with Swedish bookkeeping law (Bokföringslagen).
• Support tickets: 2 years after resolution.
• Marketing consent records: For the duration of the consent plus 1 year.
• Wallet/credit balance data: For the duration of your account or until the applicable credit validity period expires (3 years for Paid Credit, 1 year for Promotional Credit as defined in our Terms of Service), whichever is longer. Transaction history related to wallet credits is retained for 7 years in accordance with Swedish bookkeeping law.
• Analytics data: Anonymized and aggregated; not linked to individual identities.

When personal data is no longer needed, it will be securely deleted or anonymized.

We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

We will respond to your request without undue delay and in any event within one month. This period may be extended by two further months where necessary, taking into account the complexity and number of requests.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

If you have a wallet or credit balance in your Fragnet account, we store and process this data as part of your account information for the purpose of service provision. This includes:

• Credit balance amounts and transaction history
• Source of credits (refund, promotional, overpayment)
• Dates of credit issuance and usage

Wallet data is retained in accordance with the retention periods described in Section 8. For the terms governing wallet balance usage, expiration, and restrictions, please refer to our Terms of Service, Section 8.

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

These sites or services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Our services are not directed at children under the age of 18. You must be at least 18 years of age (or have legal capacity to contract in your jurisdiction) to create an account, as described in our Terms of Service. We do not knowingly collect personal data from anyone under 18 in connection with account registration.

For visitors under 16, we do not knowingly collect personal data without verifiable parental consent, in accordance with GDPR Article 8 and applicable national implementations.

If you are a parent or guardian and believe your child has provided personal data to us, please contact our DPO at dpo@fragnet.net or via our customer portal.

Fragnet Networks International AB may update this privacy policy from time to time. When we do, we will revise the updated date at the top of this page.

If we make material changes to how we process your personal data, we will notify you by email or through a prominent notice on our Site before the changes take effect. Where required by applicable data protection law, we will obtain your consent before applying changes that affect the legal basis or scope of our processing of your personal data.

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us: